A hand when you need one

Let’s get you listening.

Help with playback, your account, and your library.

Playback or loading trouble

Check your connection and try another episode. If one show fails, its publisher’s audio host or feed may be temporarily unavailable. Refresh the show and try again.

Your library and synchronization

Use the same account on each device. Library, queue, and progress changes synchronize while connected. After a network interruption, reopen the app and allow it to reconnect. Avoid deleting and recreating your account to fix a synchronization problem.

Offline downloads

Episode downloads are a feature of the native iOS app, which is being prepared for release. The web app requires a connection for playback. On iOS, finish a download before going offline and use the app’s download controls to remove saved episodes or change retention.

Account access

Check that you are using the email address you registered with. Automated password recovery is not currently available. If you cannot sign in, email support@email.granitewave.live.

Delete your account

1. Sign in and open Settings.
2. Expand Delete account.
3. Enter your current password and select Delete account and data.
4. Read the confirmation and choose Delete.

Deletion is permanent. It removes your account, subscriptions, queue, listening progress/history, settings, device records, and connector tokens from the active service. The device making the request also clears cached account data and downloaded episodes. Reopen the app if a cleanup message asks you to retry. Remove the app or clear its storage on other devices to remove their local copies.

If you cannot sign in, email support@email.granitewave.live. See the privacy policy for retained anonymous records and third-party data.

Connected assistants

Revoke an unused Muse token in Settings. Treat tokens like passwords. If you accidentally share one, revoke it and create a replacement only when needed. Revoking a token prevents future access; contact the connected provider about data it already received.

Report a content or rights concern

GraniteWave reads third-party podcast feeds. Email content or rights concerns to support@email.granitewave.live.